| Job Position: | (US) Senior Manager, Design Research | |
| Job Location: | BENTONVILLE, AR | |
| Employment Type | Regular/Permanent | |
| Position Type | Salary | |
| Job Function | UX & Design | |
| Company Name: | Walmart | |
| Compay Website: | https://walmart.com |
What you'll do...
We are seeking an experienced UX Research leader to support a team of user experience researchers. In this role, you will be responsible for delivering impactful research that aims to identify problems, inform product roadmaps, and test the design of connected associate experiences for our 2.3 million Walmart Associates.
As the manager, you will collaborate closely with partners in product, business, and design to build insight-driven solutions that best meet the needs of our associates. Your ability to effectively lead a team, measure impact, and leverage research findings will be critical in driving the success of our products.
About Team:
Associate Digital Experience
What you'll do:
- Develop and oversee a team of user experience researchers, providing guidance and support to ensure high-quality research is conducted
- Define research objectives, roadmaps, and methodologies to address key business and product questions
- Lead the research process, including planning, execution, analysis, and synthesis of findings, and share out
- Develop and maintain strong partnerships with cross-functional teams to understand associate needs and drive impactful solutions
- Translate research findings into actionable insights and recommendations for product teams
- Stay up-to-date with industry trends and best practices in user experience research
What you'll bring:
- A servant leader mentality. Experience managing and growing high performing design research team in large enterprises.
- A demonstrated track record owning and leading design research to influence product roadmap and launch new products.
- Exhibit excellent ability to work cross-functionally, garner support to secure resources, and think strategically to create research strategy for complex product areas.
- A maker mindset. You have an extensive research toolkit of generative and evaluative research methods and know how to apply them in a fast-moving organization. You guide your team on how to best address research goals and questions, so your partners don’t have to.
- Demonstrated data-inspired research and the ability to translate research data into product priorities and strategic narratives, new business opportunities, within and across different projects and products to inform end-to-end journey.
- Experience crafting and facilitating Design Thinking workshops with your cross-functional teams and with leaders.
- Comfort with ambiguity and ability to motivate teams and partners.
- Find joy in leading by doing. You inspire, coach, and contribute to our team culture.
- Crafting a strategic research roadmap that pulls from a broad toolkit of in-person and remote research methods including interviews, un-moderated studies, field studies, participatory design, co-creation, diary studies, surveys, and usability testing.
- Switching gears from deep design thinking to rapid-fire execution.
- Having exceptional communication & presentation skills, both written and verbal.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.
Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 4 years’ experience in market research, business analysis, UX design research, or related area.
Option 2: 6 years' experience in market research, business analysis, UX design research, or related area.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.
1 year’s supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
Primary Location...
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